Refund policy

No Refund Policy

Ubuntu Labour Support provides professional labour advisory and representation services that begin immediately upon activation of membership.

Due to the nature of our work — which involves consultation, case assessment, legal strategy, document preparation, and ongoing advisory support — all membership fees and service payments are non-refundable once processed.

By subscribing to membership or requesting services, the member acknowledges and agrees that:

Services begin immediately after payment
Time, expertise, and administrative resources are allocated upon activation
Work performed cannot be reversed or returned
Refunds cannot be issued for partially used or unused services
Dissatisfaction with an outcome does not constitute grounds for refund

Ubuntu Labour Support operates in good faith and commits to providing professional, lawful, and ethical assistance at all times.

If a member wishes to cancel membership, cancellation will stop future billing only and does not create a right to refund past payments.

This policy protects the sustainability of our service and ensures we can continue supporting workers consistently.

Protect your job. Protect your income. Protect your rights.

Vision

To create fair, stable, and dignified workplaces where every worker’s job, income, and rights are protected through access to timely and affordable labour support.

Mission

Ubuntu Labour Support exists to provide accessible, preventative, and ongoing labour relations support to workers and groups of employees. We aim to educate, represent, and guide workers so that labour disputes are addressed early, employment rights are enforced, and livelihoods are protected in accordance with South African labour law.

Objectives

To protect workers from unfair labour practices and loss of income.
To provide ongoing, affordable labour support and guidance in the workplace.
To educate and represent employees to ensure fair, lawful, and stable employment conditions.

CCMA Case Preparation and Presentation

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Evidence Bundle Preparation

PAY HERE

Frequently asked questions

Ubuntu Labour Support (ULS) is an independent labour support organization. We assist individual workers and groups of workers with workplace issues by providing support, intervention in disputes, and lawful representation.

No. Ubuntu Labour Support is not a trade union. Workers choose to mandate us voluntarily to assist them. You are not required to join a union to receive support from ULS.

Any worker in South Africa can use our services, including:

- Permanent employees
- Contract workers
- Casual workers
- Groups of employees
- Workers who are not part of a union

We assist with most labour-related matters, including:

Unfair dismissals
Disciplinary hearings
Workplace bullying and harassment
Unpaid wages or overtime
UIF and COIDA issues
Discrimination and unfair treatment
Performance reviews and promotions
CCMA referrals and preparation
Changes in ownership (section 197 matters)

No. In fact, early support is strongly recommended.

We encourage workers to seek help before problems escalate, such as:

- Before signing warnings - Before disciplinary hearings
- When workplace treatment starts changing

Early advice often prevents bigger disputes later.

Membership includes:

- Ongoing labour related support
- Support and intervention with workplace disputes
- Representation in hearings or meetings
- Assistance with lawful engagement with employers
- CCMA referrals when and representation

Yes. We regularly assist groups of workers who have similar concerns.

Workers sign a mandate and authorization form allowing us to engage on their behalf collectively and lawfully.

No. Your initial consultation and advice are confidential.

We only engage an employer with your written permission or mandate.

Employers cannot prevent employees from seeking support or representation from a support service of their choice.

Why Become a Member of Ubuntu Labour Support?

At Ubuntu Labour Support (ULS), we believe every worker deserves access to fair, affordable, and reliable labour assistance — regardless of income, background, or employment status. Our membership model ensures you are never alone when workplace issues arise.

Legal Framework

ULS operates within and enforces rights under: - Labour Relations Act (LRA) - Basic Conditions of Employment Act (BCEA) - Employment Equity Act (EEA) - Compensation for Occupational Injuries and Diseases Act (COIDA) - Unemployment Insurance Act (UIF) - Pension Funds Act

how can we assist with COIDA

UIF assistance and processes

POPIA_Disclosure_Protocol

Key Benefits of ULS Membership

For as little as R49 per month, you gain access to professional labour support that would normally cost thousands of rands. ULS makes labour assistance accessible and affordable for all workers in South Africa.

Founder’s Message

Ubuntu Labour Support was founded from a simple but powerful belief: every worker deserves fairness, dignity, and a voice in the workplace.

Over time, I observed that many employees face disciplinary action, suspension, or dismissal without proper understanding of their rights or access to meaningful support. For non-unionised workers in particular, the lack of affordable and timely representation often results in unfair processes and outcomes. Ubuntu Labour Support was established to help close this gap.

At the heart of Ubuntu Labour Support is a commitment to integrity, professionalism, and respect. We take pride in standing alongside our clients during some of the most challenging moments in their working lives, ensuring that they are heard, informed, and treated fairly.

Thank you for trusting Ubuntu Labour Support.

Tumelo Maringa
Founder – Ubuntu Labour Support - Empowering Workers. Restoring Fairness.

Emali: support@ubuntuls.com - Call 087 152 4677